Refund Policy for Radiara Jewels

At Radiara Jewels, we strive to ensure that our customers are fully satisfied with their purchases. We understand that there may be times when you need to return or exchange a product. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item is defective or damaged upon delivery.
• You receive an incorrect product (different from what was ordered).
• Refund requests must be made within 7 days of the delivery date.

Please note that custom-made jewelry or personalized items are non-refundable unless they arrive damaged or faulty.

2. Conditions for Refund

For a refund to be processed, the following conditions must be met:

• The product must be unused and in its original packaging.
• Any original tags, certificates, and accessories must be intact.
• The product should be in the same condition as when it was delivered.
• Proof of purchase (order confirmation email or invoice) must be provided.

3. Process for Refund

• To initiate a refund, please contact our customer support team at [your email] with your order number and details of the issue.
• Once your request is approved, we will provide you with the return address and instructions.
• The product must be returned to us within 14 days from the date of approval for the refund to be processed.

4. Non-Refundable Items

We do not accept returns or offer refunds for:

• Earrings (due to hygiene reasons).
• Custom orders or personalized jewelry.
• Sale items or items purchased with a discount.

5. Refund Method

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

6. Shipping Costs

• Return Shipping: The customer is responsible for paying the return shipping costs unless the product is defective or incorrect.
• Original Shipping Charges: Shipping charges from the original order are non-refundable.

7. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at [your email] with photographic evidence. We will review your case and offer a replacement or refund as appropriate.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account and contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all this and still haven’t received your refund, please contact us at [your email].

Contact Us

For any questions regarding your order or our refund policy, please reach out to us at:

Email: [your email]
Phone: [your phone number]